Privacy & Data Protection

Alondt Privacy Policy — How We Handle Your Personal Data

Your privacy is important to us. This policy explains exactly what personal data Alondt collects from Pakistani players, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We've written this in plain language — no dense legal paragraphs that nobody actually reads.

Last Updated: 1 January 2025
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Privacy at a Glance — Key Commitments

What every Alondt player should know upfront about how we treat your data.

We Never Sell Your Data

Alondt does not sell, rent or trade your personal information to any third party for commercial purposes — not to advertisers, data brokers or marketing companies. Full stop.

SSL Encrypted End to End

Every piece of data sent between your device and Alondt's servers travels through SSL/TLS encryption — the same standard banks use. Your details are never transmitted in plain text.

You Control Your Data

Pakistani players have clear rights over their data at Alondt — access, correction, deletion and portability. You can exercise any of these rights by contacting our support team.

Collected Only for a Purpose

Alondt collects only the personal data actually needed to operate your account, process your PKR transactions and comply with legal obligations. Nothing more.


1Who We Are and What This Policy Covers

This Privacy Policy is issued by Alondt — the online gaming platform operating at alondt.net. When this policy refers to "Alondt", "we", "us" or "our", it means the Alondt platform and its operating entity responsible for your data.

This policy covers all personal data collected and processed in connection with your use of alondt.net, including when you register an account, make deposits or withdrawals in Pakistani Rupees, participate in games, claim bonuses, contact our support team, or simply browse the platform. It applies to all players regardless of which device or method they use to access Alondt.

By registering an account at Alondt or continuing to use our services, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled. If you disagree with any part of this policy, you should refrain from using the platform and may request account closure at any time.

2Personal Data We Collect

Alondt collects personal data through several channels — information you provide directly, information generated automatically when you use the platform, and in limited cases, information received from third parties involved in payment processing. Here is a clear breakdown:

2.1 Information You Provide Directly

  • Full legal name, date of birth, gender and nationality — collected at registration for account creation and identity verification.
  • Email address and Pakistani mobile phone number — used for account authentication, transaction alerts and communication.
  • Residential address in Pakistan — collected for identity verification and fraud prevention purposes.
  • CNIC (Computerised National Identity Card) number or passport details — collected only when KYC verification is required for larger withdrawal requests.
  • Payment information — mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, or card details for Visa/Mastercard transactions. Alondt does not store full card numbers on its own servers.
  • Communications you send to Alondt's support team via live chat or email — retained for quality assurance, dispute resolution and responsible gaming compliance.

2.2 Information Generated Automatically

  • Device information — type, operating system, browser version, screen resolution and device identifiers.
  • IP address and approximate geographic location derived from it.
  • Login timestamps, session durations and navigation patterns within the platform.
  • Game history — all games played, bet amounts in PKR, outcomes, and session summaries. This data is retained for regulatory compliance and responsible gaming monitoring.
  • Transaction history — all deposits and withdrawals including amounts, timestamps, payment methods and processing status.
  • Cookie data and similar tracking technologies — detailed in Section 6.
Data Category Examples Collected At
Identity DataName, DOB, CNIC, nationalityRegistration / KYC
Contact DataEmail, phone, addressRegistration
Financial DataWallet IDs, bank details, card typeDeposit / Withdrawal
Transaction DataPKR amounts, dates, methodsEvery transaction
Game DataBets placed, game history, resultsEvery session
Technical DataIP address, device, browserEvery visit
Communication DataSupport chats, emailsWhen you contact us
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3How We Use Your Personal Data

Every piece of personal data Alondt holds is used for a specific, defined purpose. We do not use your data for purposes other than those listed here without obtaining fresh consent or having a clear legal obligation to do so.

  • Account Management: To create, maintain and secure your Alondt account, including login authentication and two-factor verification.
  • Payment Processing: To process PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments — and to process your withdrawal requests to the same payment methods.
  • Identity Verification (KYC): To verify your identity for large withdrawal requests and to comply with anti-money-laundering (AML) obligations. This may involve checking your CNIC or other government-issued ID.
  • Fraud Prevention: To detect, investigate and prevent fraudulent transactions, bonus abuse, account manipulation and other prohibited conduct outlined in our Terms and Conditions.
  • Responsible Gaming: To monitor game and transaction patterns for indicators of problem gambling behaviour and to offer appropriate responsible gaming tools or interventions where warranted.
  • Customer Support: To handle your support queries, complaints and dispute resolutions via live chat and email in English and Urdu.
  • Service Communications: To send you transactional notifications — deposit confirmations, withdrawal updates, security alerts and bonus notifications. These are not marketing messages and cannot be opted out of while your account is active.
  • Promotional Communications: To send you relevant bonus offers, game recommendations and platform updates — only where you have given explicit consent to receive such communications. You may withdraw this consent at any time from your account notification settings.
  • Platform Improvement: To analyse aggregate usage patterns and improve the platform's performance, game selection and user experience. This analysis uses anonymised or pseudonymised data wherever possible.

4Legal Basis for Processing

Alondt processes your personal data on one of the following legal grounds, depending on the specific purpose of processing:

  • Contractual Necessity: Processing required to perform the contract between you and Alondt — including account management, payment processing and game operation. Without this processing, we cannot provide the service.
  • Legal Obligation: Processing required to comply with applicable laws — including AML regulations, KYC requirements and fraud prevention obligations.
  • Legitimate Interests: Processing for Alondt's legitimate business interests where these do not override your privacy rights — including fraud detection, platform security, responsible gaming monitoring and service improvement.
  • Consent: Processing based on your explicit, freely given consent — primarily for marketing communications. You may withdraw consent at any time without affecting any previous processing.

5Who We Share Your Data With

Alondt does not sell or commercially trade your personal data. We share personal data with third parties only where it is strictly necessary for the operation of our services and always under appropriate data protection agreements.

  • Payment Processors: Your financial data is shared with the relevant payment service providers — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing banks and card payment gateways — solely to process your transactions.
  • Identity Verification Services: For KYC purposes, we may share identity documents with regulated third-party verification services. These providers operate under strict data processing agreements.
  • Game Providers: Third-party game studios whose titles are hosted in Alondt's casino lobby may receive pseudonymised game session data (player ID, bet amounts) for their own technical and regulatory purposes. They do not receive your personal identity details.
  • Technology Infrastructure: Cloud hosting and content delivery services that power the Alondt platform may technically process data as part of infrastructure operations. These providers are contractually bound to strict data security requirements.
  • Legal and Regulatory Authorities: Alondt will disclose personal data to law enforcement, financial regulators or other public bodies where required to do so by applicable law or valid legal process.

Important: Every third party that processes data on Alondt's behalf operates under a written data processing agreement that prohibits them from using your data for any purpose other than the specific service they provide to Alondt.

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6Cookies and Tracking Technologies

Alondt uses cookies and similar tracking technologies on alondt.net. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

  • Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
  • Functional Cookies: Store your preferences — language, theme settings, game favourites and recently played titles — so you don't have to reconfigure them on every visit.
  • Analytics Cookies: Help us understand how players navigate alondt.net — which pages are popular, where people spend the most time, and where technical issues may be occurring. This data is aggregated and anonymised.
  • Performance Cookies: Monitor platform load times, error rates and infrastructure performance to ensure Alondt runs smoothly during peak traffic periods.

You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect your platform experience — some personalisation features may not work correctly without them. Strictly necessary cookies cannot be disabled without preventing the platform from functioning.

7How Long We Keep Your Data

Alondt retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

  • Account Data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure — in line with AML and financial record-keeping obligations.
  • Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
  • Game History: Complete game session logs are retained for 5 years for regulatory compliance and dispute resolution purposes.
  • KYC Documents: Identity verification documents are retained for 5 years from the date of last account activity in compliance with AML regulations.
  • Support Communications: Live chat transcripts and email correspondence are retained for 3 years for quality assurance and dispute resolution.
  • Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for the duration of your account plus 2 years.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to your identity.

8How We Protect Your Data

Data security at Alondt is treated as a core operational responsibility, not a compliance checkbox. We have implemented a layered set of technical and organisational measures to protect your personal information.

  • Encryption in Transit: All data transmitted between your browser or app and Alondt's servers is encrypted using TLS 1.2 or higher. Your personal details, payment information and login credentials are never transmitted unencrypted.
  • Encryption at Rest: Sensitive data stored in Alondt's databases — including identity details and financial records — is encrypted at the storage level.
  • Access Controls: Internal access to player data is restricted to authorised Alondt staff with a documented operational need. All data access is logged and audited.
  • Two-Factor Authentication: Alondt supports and recommends 2FA for all player accounts. The platform also applies 2FA internally for staff accessing sensitive systems.
  • Vulnerability Management: Alondt's technology infrastructure is subject to regular security testing and patching. Known vulnerabilities are addressed on a priority basis.
  • Breach Response: Alondt maintains an incident response plan for data security breaches. In the event of a breach that poses a material risk to players, affected individuals will be notified promptly and appropriate steps taken to contain and remediate the incident.

9Your Data Rights as an Alondt Player

As a player at Alondt, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at support@alondt.net. Alondt will respond to all data rights requests within 30 days.

Right of Access

Request a copy of all personal data Alondt holds about you. We'll provide it in a structured, readable format within 30 days.

Right to Rectification

If any of the personal data Alondt holds about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.

Right to Restriction

Request that Alondt restricts processing of your data while a complaint or accuracy dispute is being resolved.

Right to Portability

Receive your personal data in a machine-readable format so you can transfer it to another service provider of your choice.

Right to Object

Object to processing of your data based on legitimate interests, including profiling for responsible gaming monitoring or personalisation purposes.

How to Exercise Your Rights: Contact Alondt's support team via live chat or email at support@alondt.net. Please state clearly which right you wish to exercise and provide enough information to identify your account. We may need to verify your identity before processing the request to protect against unauthorised access to account data.

10Children's Privacy

Alondt's services are strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to Alondt, please contact us immediately at support@alondt.net.

Upon receiving a verified report of underage account use, Alondt will immediately close the account, delete all associated personal data and — where applicable — return any deposited funds via the original payment method after verifying ownership.

Age Verification: Alondt actively monitors for underage gambling indicators and may request documentary proof of age at any point during your account's lifetime. Failure to provide satisfactory age verification will result in account suspension until verification is completed.

11Third-Party Links and Services

Alondt's platform may contain references to third-party payment providers in the context of deposit and withdrawal instructions. These third-party services — such as Easypaisa, JazzCash or your bank — operate under their own separate privacy policies over which Alondt has no control.

Alondt is not responsible for the privacy practices, security standards or content of any third-party service. When you interact with a payment provider's interface to complete a transaction, you are subject to that provider's terms and privacy policy. We recommend reviewing those policies independently.

12Changes to This Privacy Policy

Alondt reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable laws or platform operations. When material changes are made, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. For minor changes — such as clarifications of existing text — the update date will change but no formal notification will be sent.

Continued use of the Alondt platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should contact support to arrange account closure before the changes take effect.

13Contact Us and How to Raise a Complaint

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how Alondt has handled your personal data, please get in touch through the channels below.

  • Live Chat: Available 24/7 directly from alondt.net. For data-related queries, please mention "Privacy" in your opening message so the request is routed to the appropriate team member.
  • Email: support@alondt.net — for formal data rights requests or detailed privacy concerns. We respond to all privacy-related emails within 5 working days.
  • Languages: Our support team can handle privacy queries in both English and Urdu.

If you believe your data rights have not been adequately addressed by Alondt, you have the right to escalate a complaint to a relevant data protection supervisory authority. Alondt will cooperate fully with any such investigation.


Related Policy & Help Pages

Other important documents that work alongside this Privacy Policy.

Terms and Conditions

The full rules governing your Alondt account, including deposits, bonuses, betting and prohibited conduct.

Responsible Gaming

Tools, resources and guidance to help you stay in control of your gaming activity at Alondt.

Deposit & Withdrawal

How PKR transactions work at Alondt — accepted methods, limits, processing times and step-by-step guides.

FAQ

Quick answers to the most common questions about accounts, games, payments and security at Alondt.


Ready to Play at Alondt — Pakistan's Trusted Platform

You now know exactly how Alondt handles your data. Join over 500,000 Pakistani players who trust Alondt for fair, fast and locally relevant online gaming with PKR deposits via Easypaisa and JazzCash.